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By Martin J. Eppler

The 2d variation of this e-book indicates how the standard of data may be more suitable in such knowledge-intensive techniques as online conversation, process, product improvement, or consulting. The textual content bargains confirmed ideas for using details caliber administration to quite a few info items. Case stories express how details caliber administration can raise pride of data employees and knowledge shoppers. contains a lot new material.

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Additional info for Managing Information Quality: Increasing the Value of Information in Knowledge-intensive Products and Processes

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7. The information is not accessible. It is lost over time because of unclear responsibilities or technological changes. This can de motivate staff and lead them to wrong decisions. 29. The connection between information overload and lacking information quality is also pointed out by Simpson and Prusak, 1995. 27 28 Martin J. Eppler 8. , when the original message is no longer the same when it is received. , misinformation) such as modifying, delaying or blocking the information to harm the receiver.

It requires a 'negotiation' of meanings, ideas, and opinions. In addition, it requires that the often intangible results of knowledge work are measured through indicators or criteria that allow for comparisons between employees and analyses over time. Especially in the context of interdisciplinary knowledge work teams, the lack of specification of knowledge work output can lead to major problems, such as performance gaps, lags, or simple misunderstandings. Specifying the characteristics that make up information quality for a given context can help reduce this problem 32.

The simplest definition of a knowledge worker is of course 'somebody who performs knowledge work'. While this is certainly true, it does not help in our understanding of the concept. Hence, we have to look at definitions that describe knowledge work itself. Following are six such definitions that show the scope of meanings that are associated with the term knowledge work: Knowledge work is human mental work performed to generate useful information. ) Knowledge work is the production and transmission of knowledge.

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