By Larry Klosterboer
The Business-Focused, Best-Practice advisor to Succeeding with ITIL ability administration
Using ITIL® potential administration techniques, IT agencies can put off waste and overbuying, lessen either gear and staffing bills, force extra price from current investments, and constantly give you the correct assets to fulfill the desires of the enterprise. Now, during this finished, best-practice consultant, prime ITIL professional Larry Klosterboer systematically explains tips to deal with potential utilizing the ITIL framework and methods.
Drawing on his large ITIL event, Klosterboer covers all points of ITIL-based means administration, and gives confirmed options to the demanding situations IT corporations come upon in implementation. He provides specialist counsel on properly projecting call for and development, making plans and staffing, instrument choice, approach implementation, and masses extra.
This book’s useful insights might be important to each IT chief who desires to leverage ITIL’s top practices for skill administration, and for each enterprise and technical supervisor who wishes IT to convey higher worth, potency, and effectiveness.
Coverage includes
- Making the enterprise case for potential management
- Establishing particular targets for capability management
- Mastering ITIL skill administration terminology
- Predicting means in dynamic, fast-changing organizations
- Implementing platforms that assist you count on trends
- Defining potential plans, staffing means administration groups, and imposing ongoing processes
- Linking means with functionality administration and with different ITIL processes
- Selecting the correct ability administration instruments to your environment
- Integrating skill matters into your IT undertaking administration discipline
- Using “business ability making plans” to aid the total company develop into extra agile
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Extra resources for ITIL Capacity Management
Example text
ITIL deals with services, and you cannot understand the capacity of a service without understanding the entire capacity stream used to provide that service. The difficulty in measuring capacity streams really stems from the chief difficulty in implementing ITIL. It requires a change of thought process for most organizations. Instead of thinking of individual components and how to mix them into systems or applications, service management suggests that you think of services first and consider components as mere building blocks for services.
Finally, the ITIL volume on continuous-service improvement describes an overall approach to ensuring the quality of the services delivered. Metrics and reporting on services play an important role and are described in this book. This volume has the least to say directly about capacity management because its recommendations for continual improvement of the processes relate equally to all processes, so no one process is singled out. 1). It is important to be somewhat familiar with this cycle in order to understand the place of change and release management in relation to the other ITIL processes.
Com> 14 Chapter 1 Introduction to Capacity Management Summary and Next Steps This chapter provided an introduction to the world of ITIL capacity management. It began with a brief introduction to ITIL and explained that every IT service is part of the five-step life cycle: strategy, design, transition, operation, and continuous improvement. The ITIL library provides a separate volume for each phase of this life cycle. Although capacity management is important throughout the life of every service, the process description itself is found in the ITIL volume on service design, reflecting the idea that capacity considerations should be designed into every service.