By Shoshana Zuboff
A famous Harvard social scientist files the pitfalls and grants of automatic know-how in company life.
Zuboff asserts that the pc is paving the best way for a redistribution of authority within the office. "Geared to managers and information-systems specialists, her findings, although ponderously written, might be of worth to those that are looking to get the main wisdom and tool from computerization," acknowledged PW.
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Extra info for In the Age of the Smart Machine: The Future of Work and Power
Example text
The bleach operator must monitor and control the flow of stock, chemicals, and water, judge color and viscosity, attend to time, temperature, tank levels, and surge rates-the list goes on. Be fore computer monitoring and control, an operator in this part of the mill would make continual rounds, checking dials and graph charts lo cated on the equipment, opening and shutting valves, keeping an eye on vat levels, snatching a bit of pulp from a vat to check its color, sniff it, or squeeze it between his fingers ("Is it slick?
Toil no longer implies physical depletion. "Work" becomes the manipulation of symbols, and when this occurs, the nature of skill is redefined. The application of technology that preserves the body may no longer imply the destruction of knowledge; instead, it may imply the reconstruction of knowledge of a different sort. The significance of this transposition is impossible to grasp without reference to the grounds of knowledge for workers in the past. In the factory, knowledge was intimately bound up with the efforts of the laboring body.
It begins by tracing the historical evo lution of managerial authority and proceeds to explore the way in which the managerial hierarchy can subvert the forces of change, using the experiences of the three mills as examples. The mills also illustrate how, despite these attempts to resist change, new roles and relations of authority begin to take shape. Part 3 concerns the attempts to shore up these threatened authority relations with new techniques of control that draw upon the technolo gy's tendency to heighten the visibility of organizational processes.