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Perhaps the words are too hard to say out loud or saying them would create a conflict or confrontation. In this kind of situation, substituting nonverbal behavior for the words can get the message across in a way that is more comfortable. Have you ever encountered an acquaintance in the grocery store who starts talking and then keeps talking? When that happens, chances are you first try to disengage yourself from the conversation using body language. You might start glancing away from the other person, or perhaps turn your body and/or take a step or two away.

You make the deliberate choice to keep working along, staying seated and with your eyes on your computer. You don’t even turn your head to glance at her because you don’t want to say “no” right to her face (and you can’t slap her because you’d get written up). Here’s another one, straight from the real-world experience of most parents. Your son and daughter are in the kitchen arguing over something minor, while you’re in the living room reading. The argument continues and you think about intervening to help resolve the situation so you can get back to reading in peace and quiet, but you decide to let them sort it out for themselves.

Your choice to avoid showing a behavior is a deliberate behavior all on its own. c02 JWPR052-Hogan 26 October 20, 2007 15:34 Char Count= The Secret Language of Business If you have ever worked in an office filled with cubicles you’ll probably understand this one right away. A coworker walks down the aisle making an announcement that her daughter is selling wrapping paper as a school fundraiser. She is waving the order form around, looking for eye contact or some indication of interest. You make the deliberate choice to keep working along, staying seated and with your eyes on your computer.

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