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By Brian Lehaney

Textual content addresses the theoretical, technical, and managerial matters in wisdom administration. for college students and enterprise managers. comprises index and references. Softcover, hardcover to be had. DLC: wisdom administration.

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One example of a formal community that was developed is where a crossfunctional group was created with representatives from across the group and its subsidiaries. Internal consultants were invited to participate in the community and share their experiences. As a result, a formal approach has now been documented regarding the procurement of external consultants and shared throughout the Abbey Group via the business specialists represented in this community. Cost savings for this activity are being tracked through the use of internal consultants and in-house expertise, and tracking logs document the work being undertaken.

Here there is a negative motivation—the desire to maintain the status quo. Groups will refuse to share knowledge in order to maintain their territory—they will repel new ideas and maintain their silo walls. The only way to break these types of behaviours is to encourage cross-functional teams and collaborative working—to build trust through communities operating together, to share common problems using sociotechnical principles to support these activities. The next section tells the story of how two organisations have developed communities and the role of the ICT in their support and work.

46). So in Xerox the management saw the need to start knowledge management with organisational change and communicated this need to the entire organisation. " This programme looks at and develops sensitivity to group dynamics issues that may limit productivity. A common vocabulary is taught that reinforces the organisational culture and the programme results in a climate of social activism. Xerox values both individual and collective learning, many employees learning from practising colleagues.

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