By Rob Yeung
Enterprise psychologist Rob Yeung exhibits the way to facilitate very good workshops and concentration teams utilizing a number of options, guidance and motivators.
Read or Download Making workshops work: ensure your workshops create high-octane interaction PDF
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Extra info for Making workshops work: ensure your workshops create high-octane interaction
Example text
Why? Why? Why? ’ is one of the most powerful tools you can use to get to the bottom of what people are saying. Taken to an extreme, some facilitators advocate using the five whys technique. ’ up to five times to understand what a participant really means. Once you have understood the root cause of what the participant thinks, you can start to address what to do about it – perhaps by asking ‘how could we . . ’ questions. ’ ‘Ah, okay. ’ That was actually only three ‘whys’ and one ‘how’. ’ questions in a row.
So it’s better to feel a bit nervous rather than be too relaxed or feel complacent and risk doing a bad job of things. Here are a few tips for handling those ‘butterflies in your stomach’: ♦ Rehearse what you are going to say. Many people find that it helps to rehearse their introductions out 33 Making Workshops Work loud. An ex-colleague of mine used to take his presentation materials home and rehearse out loud in front of his cat! Do whatever will help you to feel more comfortable. ♦ Learn to breathe from your diaphragm.
A bit of practice and learning to use psychological techniques can help you manage any nerves. 35 Chapter 3 Getting the Basics of Facilitation Right In this chapter: ♦ ♦ ♦ ♦ learning to ask the right questions using the ‘five why’ technique the sound of silence and other techniques why can’t a facilitator add to the content of the discussion? ♦ how can you avoid adding your own opinions? ♦ when to command and when to cajole We have already established that facilitation is about providing a process for a discussion and monitoring the group dynamics during it, but not adding to its content.