By Dr. Rick Brinkman, Dr. Rick Kirschner, Rick Brinkman, Rick Kirschner
THE MCGRAW-HILL specialist schooling SERIES
These quickly reads, in accordance with McGraw-Hill bestsellers, are designed to satisfy the desires of busy humans. Titles within the sequence specialize in each one book's major topics and motion rules, lowered to a possible web page count number for on-the-go readers.
Specific techniques for realizing the ten forms of challenge humans and influencing them to undertake confident behaviors.
Read Online or Download Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone PDF
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Extra resources for Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
Sample text
Learn and practice the five steps to good listening: Blend, backtrack, clarify, summarize, and confirm. Make sure the other person knows you’ve heard and understood: You must establish this fact before you attempt to get him or her to hear and understand you. “When two or more people want to be heard and no one is willing to listen, an argument is inevitable. ” 20 Just deal with behaviors ✓Reach a deeper understanding W e’ve discussed listening as a method for increasing trust, cooperation, and understanding.
Have him or her summarize the project to demonstrate an understanding of what’s involved. Write the commitment down. You may even come up with memorable deadlines to ensure that the timeframe will stick. Finally, be sure to describe the negative consequences should your Yes Person fail to deliver. Strengthen the relationship. Look at every interaction as a chance to strengthen the relationship. Make an event out of every completed commitment and see mistakes and broken promises as an opportunity to help the Yes Person develop his or her skills.
Then stay in touch until the decision is implemented. Strengthen the relationship. Take a few moments from time to time to listen to the Maybe Person’s concerns and help him or her learn the decision-making process whenever the opportunity arises. With patient investment, the Maybe Person may become one of your most dependable decision makers. Adjust your attitude: Don’t push the Maybe Person: Irritation, impatience, or anger will simply make the decision that much more difficult. Be patient: If your Maybe Person feels pressured, he or she won’t be able to relax and think clearly.